Include individual SOWs that identify the specific services it requires and applicable performance standards in both its current and future call orders to help ensure appropriate services are procured and contractor performance can be measured.

Develop and implement a control to ensure that contracting officials comply with FAR 16.104(e) and consider utilizing fixed-price call orders, or portions of call orders, rather than labor-hour call orders.

Develop and implement a control to ensure D&Fs are completed for non-firm-fixed-price call orders, as required by FAR Subpart 8.404(h)(3).

Evaluate the structure and management of Mayvin staff on call orders to ensure the USMS is not inappropriately exercising a personal services contract.

Remedy the $24,572 in unallowable costs related to Mayvin not performing the quality control plan agreed to in the BPA.

Ensure the contractor utilizes its quality control plan to help mitigate risk of contract nonperformance and ensure the USMS receives the full value of the contracted services.

Ensure its personnel are aware of and conduct all necessary contract oversight, including annual reviews of the BPA; utilizing the QASP; performing and entering contractor performance evaluations into CPARS; and properly designating and documenting responsibilities for contract performance monitoring.

Work with Mayvin to remedy $50,686 in unallowable costs related to bills against call orders that did not fully align with the individual line item ceilings within call orders.

Identify and remedy the internal control weakness that resulted in billing errors and address the inaccurate information reported in its financial system.

Remedy the $748,998 in unsupported costs.

Put to better use the remaining $1,000 in grant funds awarded to CFSS.

Apply appropriate measures to confirm the adequacy of CFSS's accounting and internal control systems prior to making future awards to CFSS to ensure federal funds are safeguarded.

Ensure that all personnel responsible for processing prisoner medical request and performing medical claim reviews are properly notified of all recent and future requirement changes.

Improve the notification process for preauthorization of prisoner medical requests entered into Capture to better ensure timely medical services for USMS prisoners.

Remedy the remaining $37,416 of the $43,311 in unsupported medical claims for which the USMS requested recoupment from the medical service providers.

Develop internal control procedures that help ensure that all prisoner medical requests are entered into Capture and help prevent district office personnel from approving medical claims for payment without proper POD-OMO review and approval support in Capture.

Re-evaluate its auto-approval process to ensure that only medically necessary services are approved within the limits set by USMS policy, especially as it relates to dental services.

Remedy the $33,830 in unallowable medical services identified by the OIG.

Assess the risk associated with the remaining historical costs under this contract to determine if additional recoupment efforts are appropriate and cost beneficial.

Enhance its prisoner medical request and medical claim review training. Specifically, the USMS should : (1) ensure all remaining district office personnel responsible for processing prisoner medical requests and medical claim reviews receive formal training from POD-OMO; (2) revise its procedures to ensure newly assigned prisoner medical request and medical claim review personnel also receive the same training prior to assuming these responsibilities; and (3) provide appropriate medical billing training to help district office personnel more easily match medical services to preauthorization's and identify medical claim deficiencies.

Evaluate the impact on the USMS's core mission and on the efficiency of the provision of medical care to prisoners when assigning Deputy U.S. Marshals to the prisoner medical request process.

Perform an assessment of its prisoner medical request and medical claim review processes and implement a formal strategy that seeks to centralize critical functions where appropriate and considers modernizing elements of these processes to ensure the most effective and efficient administration of this critical program, including electronic processing. Such processing would enable the USMS to employ data analytical tools in its reviews of medical claims, thereby enhancing its controls and identification of problem areas.

Develop a strategy for obtaining and paying for dental care to maximize cost effectiveness. As part of this effort, the USMS should explore cost saving opportunities, including negotiating dental pricing in its contract solicitation or negotiating prices of common dental procedures with dental providers in order to reduce the variance in prices charged to the USMS.

Evaluate the access to care provided to USMS prisoners for dental services and ensure consistent access to care is provided throughout the 95 USMS districts.

Remedy the $7,841 in unallowable dental services identified by the OIG.

Develop and disseminate guidance to assist DOJ components in determining when a document constitutes a nondisclosure policy, form, or agreement subject to inclusion of the WPEA-required statement. This guidance should provide clarity on the terms "policies," "forms," or "agreements" because the WPEA does not define those terms.

Require all components to review documents identified by using the guidance developed as a result of recommendation number 1 and revise or update all such documents, as appropriate, to ensure they incorporate the full statutory language at 5 U.S.C. 2302(b)(13)(A).

Ensure that CADA establishes and implements written policies and procedures for its Victims of Crime Act VOCA performance reporting to accurately capture and report performance statistics.

Ensure CADA formally documents its procedures to help ensure compliance with the DOJ Grants Financial Guide requirement to track award funds separately.

Ensure its mileage calculation process captures driving miles as required by the FSA.