Work with Kintock to immediately begin providing all classes and services detailed in the contract proposal and ensure it has adequate policies and procedures for documenting its compliance with contract terms and conditions.

Update its standardized IPP form to ensure it adequately addresses all requirements as outlined in the SOW.

Update its standardized RRC contract SOW to include detailed quality standards for the rehabilitation services provided and appropriately defined performance standards.

Update its training of monitoring staff to help ensure the adequacy of its monitoring activities, including IPP evaluations, and other contractor performance quality evaluations.

Ensure contractors are adequately informed of the BOP's expectations of a complete IPP.

Work with Kintock to update its hiring procedures to ensure that only qualified employees are recommended to the BOP for staffing key positions.

Develop practices and procedures to ensure the BOP's verification of contract employees submitted to work in RRCs is adequately documented and maintained, including controls surrounding the limited use of employment qualification waivers.

Ensure its written guidance to contracting personnel requires adequate documentation of appropriate and sound price reasonableness justifications when not opting to require certified cost and pricing data from RRC contractors.

Review the questioned costs of approximately $30 million in expenditures as of May 2025, determine the value lost to the government from not receiving contracted reentry services using fully qualified personnel, and remedy an appropriate amount of the questioned costs, such as through recovery, equitable adjustment, or other options.

Ensure that Kintock takes sufficient corrective action to ensure that it is providing the required services using fully qualified personnel, thereby putting an estimated $38 million in remaining available funds for these contracts to better use.

Remedy the $1,791,752 in BPA-related expenditures for which the OIG has questioned the necessity of the cost.

Remedy the $61,521 in unsupported costs pertaining to hours billed that may not have resulted in any services performed.

Review all active call orders to assess the services associated with those call orders, and future call orders for similar services, and determine if the services are necessary and aligned with the procured labor mix, and if not, put those funds to better use.

Design and implement a control to ensure call order requisition packages include sufficient justification and support for required services as outlined in USMS policy.

Design and implement a control to ensure requests for services to the contractor specify the task(s) required, proposals regarding those tasks are required from the contractor, and the review of the level of effort and labor mix contained in those proposals are sufficiently documented, as required by FAR 8.405-(3)(c)(3).

Include individual SOWs that identify the specific services it requires and applicable performance standards in both its current and future call orders to help ensure appropriate services are procured and contractor performance can be measured.

Develop and implement a control to ensure that contracting officials comply with FAR 16.104(e) and consider utilizing fixed-price call orders, or portions of call orders, rather than labor-hour call orders.

Develop and implement a control to ensure D&Fs are completed for non-firm-fixed-price call orders, as required by FAR Subpart 8.404(h)(3).

Evaluate the structure and management of Mayvin staff on call orders to ensure the USMS is not inappropriately exercising a personal services contract.

Remedy the $24,572 in unallowable costs related to Mayvin not performing the quality control plan agreed to in the BPA.

Ensure the contractor utilizes its quality control plan to help mitigate risk of contract nonperformance and ensure the USMS receives the full value of the contracted services.

Ensure its personnel are aware of and conduct all necessary contract oversight, including annual reviews of the BPA; utilizing the QASP; performing and entering contractor performance evaluations into CPARS; and properly designating and documenting responsibilities for contract performance monitoring.

Work with Mayvin to remedy $50,686 in unallowable costs related to bills against call orders that did not fully align with the individual line item ceilings within call orders.

Identify and remedy the internal control weakness that resulted in billing errors and address the inaccurate information reported in its financial system.

Remedy the $748,998 in unsupported costs.

Put to better use the remaining $1,000 in grant funds awarded to CFSS.

Apply appropriate measures to confirm the adequacy of CFSS's accounting and internal control systems prior to making future awards to CFSS to ensure federal funds are safeguarded.

Enhance its efforts to ensure that all personnel responsible for processing prisoner medical requests and performing medical claim reviews are utilizing current guidance and following current requirements, particularly when substantive modifications are made to the procedures for processing medical requests or claims.

Improve the notification process for preauthorization of prisoner medical requests entered into Capture to better ensue timely medical services for USMS prisoners.

Remedy the remaining $37,416 of the $43,311 in unsupported medical claims for which the USMS requested recoupment from the medical service providers.