Include individual SOWs that identify the specific services it requires and applicable performance standards in both its current and future call orders to help ensure appropriate services are procured and contractor performance can be measured.

Develop and implement a control to ensure that contracting officials comply with FAR 16.104(e) and consider utilizing fixed-price call orders, or portions of call orders, rather than labor-hour call orders.

Develop and implement a control to ensure D&Fs are completed for non-firm-fixed-price call orders, as required by FAR Subpart 8.404(h)(3).

Evaluate the structure and management of Mayvin staff on call orders to ensure the USMS is not inappropriately exercising a personal services contract.

Ensure the contractor utilizes its quality control plan to help mitigate risk of contract nonperformance and ensure the USMS receives the full value of the contracted services.

Ensure its personnel are aware of and conduct all necessary contract oversight, including annual reviews of the BPA; utilizing the QASP; performing and entering contractor performance evaluations into CPARS; and properly designating and documenting responsibilities for contract performance monitoring.

Work with Mayvin to remedy $50,686 in unallowable costs related to bills against call orders that did not fully align with the individual line item ceilings within call orders.

Identify and remedy the internal control weakness that resulted in billing errors and address the inaccurate information reported in its financial system.

Remedy the $748,998 in unsupported costs.

Put to better use the remaining $1,000 in grant funds awarded to CFSS.

Apply appropriate measures to confirm the adequacy of CFSS's accounting and internal control systems prior to making future awards to CFSS to ensure federal funds are safeguarded.

Remedy the remaining $37,416 of the $43,311 in unsupported medical claims for which the USMS requested recoupment from the medical service providers.

Develop internal control procedures that help ensure that all prisoner medical requests are entered into Capture and help prevent district office personnel from approving medical claims for payment without proper POD-OMO review and approval support in Capture.

Remedy the $33,830 in unallowable medical services identified by the OIG.

Assess the risk associated with the remaining historical costs under this contract to determine if additional recoupment efforts are appropriate and cost beneficial.

Enhance its prisoner medical request and medical claim review training. Specifically, the USMS should : (1) ensure all remaining district office personnel responsible for processing prisoner medical requests and medical claim reviews receive formal training from POD-OMO; (2) revise its procedures to ensure newly assigned prisoner medical request and medical claim review personnel also receive the same training prior to assuming these responsibilities; and (3) provide appropriate medical billing training to help district office personnel more easily match medical services to preauthorization's and identify medical claim deficiencies.

Perform an assessment of its prisoner medical request and medical claim review processes and implement a formal strategy that seeks to centralize critical functions where appropriate and considers modernizing elements of these processes to ensure the most effective and efficient administration of this critical program, including electronic processing. Such processing would enable the USMS to employ data analytical tools in its reviews of medical claims, thereby enhancing its controls and identification of problem areas.

Develop a strategy for obtaining and paying for dental care to maximize cost effectiveness. As part of this effort, the USMS should explore cost saving opportunities, including negotiating dental pricing in its contract solicitation or negotiating prices of common dental procedures with dental providers in order to reduce the variance in prices charged to the USMS.

Ensure its mileage calculation process captures driving miles as required by the FSA.

Ensure each inmate placement decision is sufficiently supported with proper documentation.

Incorporate controls such as address standardization and verification to ensure that each inmate's legal address is accurate throughout their time in custody and that legal address entries are populated with "No Residence" when appropriate.

Require the Lake County ROE to submit the developed training materials that were published to BJA for review.

Ensure the Lake County ROE updates its website and published materials to include the required funding notice and appropriate grant-related information.

Ensure the Lake County ROE develops and implements written policies and procedures that facilitate accurate performance reporting, including specific procedures for completing performance report categories that may not directly align with grant-related activities.

Remedy $137,034 in unsupported costs for the contract that did not comply with federal requirements.

Work with the Lake County ROE to develop and implement grant financial management policies and procedures to help ensure adequate administration of federal grant funds. In particular, these policies and procedures should cover, at a minimum: (1) the tracking and approval of employee time, (2) procurement and acquisition practices for federal awards, (3) preparing and submitting drawdown requests and FFRs, (4) the requirement to track award funds separately, and (5) the process for completing and reviewing bank reconciliations.

Ensure the Lake County ROE corrects and resubmits, as necessary, its inaccurate FFRs.

Ensure the Lake County ROE completes historical bank reconciliations for the grant period.

Ensure that CASA NH receives the necessary guidance to report only VOCA-funded activities in PMT and prorate, when applicable.

Ensure that CASA NH develops and implements written policies and procedures that clearly describe the process for separately tracking VOCA expenditures and income from other sources of funding.