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Review of the INS's National Customer Service Center
Telephone Information Service
Report No. I-2002-001
December 2001

APPENDIX I

SAMPLE CALL SHEET

Time you requested an operator:

   You were able to reach an operator:

   Your call was terminated:

Operator Number (if provided):		 _________ (hr: min: sec)

_________ (hr: min: sec)

_________ (hr: min: sec)

_________

How would you rate the courtesy and professionalism of the operator(s) you spoke with:

    Excellent     Good     Fair     Poor


The answer provided to your question was:

    Correct     Incorrect     Not Available