Review of the INS's National Customer Service Center
Telephone Information Service

Report No. I-2002-001
December 2001


TABLE OF CONTENTS

INTRODUCTION

RESULTS OF THE INSPECTION

CONCLUSION

APPENDIX I - SAMPLE CALL SHEET

APPENDIX II - QUESTIONS ASKED

APPENDIX III - QUESTIONS ANSWERED INCORRECTLY OR REFERRED

APPENDIX IV: INS MANAGEMENT RESPONSE

APPENDIX V: OFFICE OF THE INSPECTOR GENERAL'S ANALYSIS OF INS MANAGEMENT RESPONSE