25-096: Recommendation 2

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Text of Recommendation

Improve the notification process for preauthorization of prisoner medical requests entered into Capture to better ensure timely medical services for USMS prisoners.

Recommendation Number

Date Issued

September 29, 2025

Status

Resolved

Component

United States Marshals Service

Report

Audit of the U.S. Marshals Service’s Prisoner Medical Request and Medical Claim Review Processes through its National Managed Care Contract with Heritage Health Solutions, Inc.

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