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Review of Travel Charge Card Delinquencies
Report Number I-2001-001
March 30, 2001


TABLE OF CONTENTS

MEMORANDUM

BACKGROUND

OVERALL FINDINGS

    Management Support
    Timely Identification and Referral to Cardholder's Supervisor
    Written Feedback to Coordinators
    Referral to Higher Levels of Management
    Referral to Component Investigative Units
    Application of Consistent, Meaningful Disciplinary Action
    Headquarters Oversight
    Elimination of the Use of Advances by Delinquent Cardholders
    Maintaining Updated Information
    Controls over ATM Access
    Limited Distribution of the Travel Charge Card
    Educating Local Coordinators and Cardholders
    Conclusion