Review of the INS's National Customer Service Center
Telephone Information Service
Report No. I-2002-001
December 2001

QUESTIONS ANSWERED INCORRECTLY OR REFERRED

Question	Times Answered Incorrect	Times Referred
What INS Service Center Services are in my area?	1
Can I travel outside the United States while applying for naturalization?	1	1
What can I do if INS denies my application for naturalization?		1
Can I reapply for naturalization if INS denies my application?		1
Do I need to obtain a new Permanent Resident Card when INS issues a new version of the card?	1
How much does it cost to apply for a work permit (cost to submit form I-765)? 1	1
How do I apply for a work permit?		4
I have heard of something called an "interim Employment Authorization Document" or Interim EAD, what is this, and am I eligible to get one?	2	3
How can I check the status of my application for a work permit?		1
Can I renew my residency card from outside of the United States?	1
How can I find out the status of my application for a residency card?		1
Do U.S. citizens need to provide proof of employment eligibility when they take a job?	2	2
Do I need to complete a Form I-9 for everyone I hire for a job with my company?		5
Can I fire an employee who fails to produce the required work authorization document?		4
What happens if an employee of mine completes a Form I-9 and the INS discovers that my employee is not actually authorized to work?		4
How do I check the authenticity of document(s) presented toMe [for employment verification, I-9]?		4
May I accept a photocopy of a document presented by an employee?	3	2
How do I apply for permission to transfer schools?		2
How can I extend my stay as a student in the United States?		2
Can I travel outside the United States as a student?		1