Review of the INS's National Customer Service Center
Telephone Information Service
Report No. I-2002-001
December 2001
QUESTIONS ASKED
Q: Where is the INS office nearest to me?
Q: Could you give me the address and hours of operation of the nearest INS office?
Q: What INS Service Center Services are in my area?
Q: How do I [an adult over age 18] become a naturalized citizen?
Q: [I am a naturalized citizen] How does my child become a citizen?
Q: What are the requirements for naturalization?
Q: [For purposes of naturalization] When does my time as a permanent resident begin?
Q: What form do I use to file for naturalization?
Q: Do I have to report all convictions on my application for naturalization, even if I was a minor or my record has been expunged?
Q: Where do I file my naturalization application?
Q: What is the fee for processing a naturalization application?
Q: How can I pay my application fee [acceptable forms of payment]?
Q: How long will it take to become naturalized?
Q: Where can I go to be fingerprinted?
Q: What is the fingerprinting fee associated with naturalization?
Q: Can I travel outside the United States while applying for naturalization?
Q: What can I do if INS denies my application for naturalization?
Q: Can I reapply for naturalization if INS denies my application?
Q: What do I do if I have lost my Certificate of Naturalization? What do I use as proof of citizenship if I do not have my certificate?
Q: Do I need to obtain a new Permanent Resident Card (formerly known as an Alien Registration Card) when INS issues a new version of the card?
Q: I lost my Naturalization Certificate and I need to travel outside the U.S., how can I obtain proof of my citizenship so that I can apply for a U.S. passport with the Department of State?
Q: How much does it cost to renew my permanent resident card?
Q: How do I get a work permit (Employment Authorization Document)?
Q: How much does it cost to apply for a work permit (cost to submit form I-765)?
Q: Who is eligible to get a work permit? (EAD)
Q: Do lawful permanent residents need a work permit?
Q: How do I apply for a work permit?
Q: I have heard of something called an "interim Employment Authorization Document" or Interim EAD, what is this, and am I eligible to get one?
Q: How can I check the status of my application for a work permit?
Q: Do I need to renew my Permanent Resident Card?
Q: How do I apply to renew my Permanent Resident Card?
Q: Can I renew my residency card from outside of the United States?
Q: How can I find out the status of my application for a residency card?
Q: How do I report an illegal alien?
Q: Do U.S. citizens need to provide proof of employment eligibility when they take a job?
Q: Do I need to complete a Form I-9 for everyone I hire for a job with my company?
Q: Can I fire an employee who fails to produce the required work authorization document?
Q: What happens if an employee of mine completes a Form I-9 and the INS discovers that my employee is not actually authorized to work?
Q: How do I check the authenticity of document(s) presented to Me [for employment verification, I-9]?
Q: May I accept a photocopy of a document presented by an employee?
Q: Who is allowed to study in the United States?
Q: How do I apply to study in America in if I am outside of the United States?
Q: How can I change my nonimmigrant status to become a student if I am already in the United States?
Q: How do I apply for permission to transfer schools?
Q: Can I bring my spouse and children with me to the United States if I am a student?
Q: How long can I stay in the United States as a student?
Q: How can I extend my stay as a student in the United States?
Q: Can I get a work permit as a student?
Q: Can I travel outside the United States as a student?
Q: How can I get INS forms for students?