Federal Bureau of Investigation's Management of Information Technology Investments

Report No. 03-09
December 2002
Office of the Inspector General

Fundamental Phases of the IT Investment Approach

Select Phase	Control Phase	Evaluate Phase
Screen Rank Select	Monitor progress Take corrective actions	Conduct reviews Make adjustments Apply lessons learned
Question: How do you know you have selected the best projects?	Question: How are you ensuring that projects deliver benefits?	Question: Are the systems delivering what you expectd?
Source: GAO

The Five Maturity Stages of the ITIM Framework

Enterprise and Strategic Focus

Project-Centric

Maturity Stages	Description
Stage 5 Leveraging IT for Strategic Outcomes	Investment benchmarking and IT-enabled change management techniques are deployed to strategically shape business coutcomes.
Stage 4 Improving the Investment Process	Process evaluation techniques focus on improving the performance and management of the organization's IT investment portifolio.
Stage 3 Developing a Complete Investment Portfolion	Comprehensive IT investment portfolion selection and control techniques are in place that incorporate benefit and risk criteria linked to mission goals and strategies.
Stage 2 Building the Investment Foundation	Repeatable investment control techniques are in place and the key foundation capabilities have been implemented.
Stage 1 Creating Investment Awareness	There is little awareness of investment management techniques. IT management processes are ad hoc, project-centric, and have widely variable outcomes.
Source:  GAO

The ITIM Framework’s Stages of Maturity with Critical Processes

Maturity Stages	Critical Processes
Stage 5 Leveraging IT for Strategic Outcomes	Investment Process Benchmarking IT-Driven Strategic Business Change
Stage 4 Improving the Investment Process	Post-Implementation Reviews and Feedback Portfolio Performance Evaluation and Improvement Systems and Technology Succession Management
Stage 3 Developing a Complete Investment Portfolion	Authority Alignment of IT Investment Boards Portfolio Selection Criteria Definition Investment Analysis Portfolio Development Portfolio Performance Oversight
Stage 2 Building the Investment Foundation	IT Investment Board Operation IT Project Oversight IT Asset Tracking Business Needs Identification for IT Projects Proposal Selection
Stage 1 Creating Investment Awareness	IT Spending without Disciplines Investment Processes
Source:  GAO

Components of an ITIM Critical Process

	Purpose This is the primary reason for engaging in the critical process and states the desired outcome for the critical process.
Prerequisites These are the conditions that must exist within an organization to successfully implement a critical process. This core element typically involves allocating resources, establishing organizational structures, and providing training.		Activities These are the key practices necessary to implement a critical process. An activity occurs over time and has recognizable results. Key practices within this core element typically involve establishing procedures, performing and tracking the work, and taking corrective actions as necessary.		Evidence of Performance These are artifacts, documents, or other evidence that support a contention that the key practices within a critical process have or are being implemented. This core element typically consists of the collection and verification of physical, documentary, or testimonial evidence and typically involves reviews by objective parties.
	Organizational Commitment These are management actions that ensure that the critical process is established an will endure. Key practices within this core element typically involve establishing organization policies and engaging senior management sponsorship.
Source:  GAO