What additional information would you like made available from the Call Center’s live assistance for case information?
| No. | Comment |
|---|---|
| 1. | Called once. |
| 2. | Someone who can translate in Navajo- Navajo legal terminology. |
| 3. | Information about restitution. |
| 4. | Plain and simply how to access live assistance. Couldn't figure out how to get live assistance. |
| 5. | Would like phone interview and additional space. |
| 6. | Respond right away if anybody call in emergency case. |
| 7. | The Call Center is hindered by minimal information details that are not readily available. |
| 8. | Survey person discuss what VNS was about. |
| 9. | Don't Know. |
| 10. | Why was information sent to me. I only called to get an explanation of how my name was selected. |
| 11. | Status of restitution- where' my money and when will I get it. |
| 12. | N/A |
| 13. | I am not qualified to answer this. |
| 14. | Is my case or status needed? |
| 15. | Is the criminal in prison? Can we expect restitution of our stolen money? |
| 16. | How to log into my online account. Someone was supposed to send me new info in the mail. I've now been waiting almost one year for it! |
| 17. | XXXXX XXXXX was on vacation. |
| 18. | None |
| 19. | More detailed information and awareness of the operators. They were uneducated to fully answer my questions. |
| 20. | None |
| 21. | I would like to know more information on how my case is going. I have heard nothing since April, 2006. |
| 22. | Update on the investigation! |
| 23. | Please have me informed what's going on. |
| 24. | I made the initial call in response to a bomb threat. I do not know any information after the initial report. |
| 25. | Actual Assistance |
| 26. | Time frame on our money. |
| 27. | Updated, current info in custody?? |
| 28. | Want system to work. |
| 29. | Can't think of anything. |