The Bureau of Alcohol, Tobacco, Firearms and Explosives’ National Firearms
Registration and Transfer Record
Evaluation and Inspections Report I-2007-006
June 2007
Office of the Inspector General
PURPOSE, SCOPE, AND METHODOLOGY OF THE OIG REVIEW
The NFA Branch has decreased the time it takes to process applications
The NFA Branch has improved the process for responding to customer inquiries
The NFA Branch is working with the NFA industry
ATF field staff reported satisfaction with NFA Branch customer service
The NFA Branch does not have a comprehensive standard operating procedures manual
Training is inadequate, especially for new employees
The NFRTR database has technical problems and the NFA Branch considers the programming to be flawed
CONCLUSIONS AND RECOMMENDATIONS
APPENDICES:
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